J buzz Privacy Policy — your data is safe with us

Welcome to j buzz's Privacy Policy. This policy explains what information we collect when you use the jbuzz.bet website and app, how we use it, and how we keep it secure. By using any j buzz service, you agree to this Privacy Policy.

This Privacy Policy applies to all users in Bangladesh — registered members, visitors who browse the site, and those who use our mobile app. We believe your data belongs to you; we only use it to serve you better.

J buzz collects various types of information necessary to deliver platform services, ensure security, and enhance the user experience. Details are outlined below:

J buzz collects information through various methods. Each method is fully transparent and within your knowledge:

• Information you enter directly into the registration form is collected at that point.
• Information is taken from documents uploaded during the KYC verification process.
• Transaction details are received from the payment gateway during deposits and withdrawals.
• Device information is collected via cookies and log files while you browse the website or app.
• Information provided when contacting our support team is recorded.
• Identity verification data may be received from third-party verification services.

J buzz uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Your personal information is used to create and keep your profile up to date.
• Identity Verification: Information is required for the KYC process to prevent fraud and maintain a secure platform.
• Transaction processing: Financial information is used to process deposits and withdrawals accurately.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Security protection: Logs and device data are analyzed to detect unusual activity.
• Service improvement: Analytical data is used to improve user experience and platform performance.
• Legal compliance: Required information is shared in response to legitimate requests from regulatory authorities.
• Promotions & Offers: Your data is used to send you relevant bonuses and offers based on your preferences — you can opt out of these messages at any time.

J buzz does not sell your personal data and does not share it unnecessarily. Information may be shared in a limited way only in the specific circumstances outlined below:

• Payment Provider: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• KYC Partner: Document information may be shared with authorized verification services for identity validation.
• Law Enforcement: Information may be disclosed in response to a court order or lawful government directive.
• Audit & Cybersecurity: Relevant information is shared with our security review team for verification purposes — under strict confidentiality agreements.

In each of the above cases, only the minimum necessary information is shared — never your full profile.

J buzz's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

J buzz uses industry-leading security technology to protect your data. Our security framework operates across multiple layers:

• All web traffic is secured with 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing — not even our staff can view your password.
• Firewalls and intrusion detection systems are active on our servers.
• The database is encrypted and access is restricted to authorized personnel only.
• Regular penetration testing and security audits are conducted.
• In the event of a data breach, affected members are notified within 72 hours.

You have certain fundamental rights over your personal data at j buzz. We respect these rights and make every effort to fulfill each request within a reasonable timeframe:

J buzz does not store your information indefinitely. A specific retention period is defined for each type of data:

• All profile information is retained for as long as your account remains active.
• After account closure, transaction records are retained for 5 years to meet legal obligations.
• KYC documents may be retained for up to 3 years after account closure.
• Support conversation records are retained for 2 years.
• Marketing unsubscribe preferences are stored permanently to ensure you are not contacted again by mistake in the future.

Once the retention period expires, data is securely deleted or anonymized.

J buzz may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, members will be notified via email or in-app notification. Continued use of the platform after any policy update will be considered as your acceptance of the revised policy.

We recommend revisiting this page from time to time to stay up to date with the latest information.

If you have any questions, complaints, or requests regarding this Privacy Policy, don't hesitate to reach out to us:

• Email: support@jbuzz.bet
• Live Chat: Click the chat icon in the bottom-right corner of the platform
• Help Center: Help Center Page Visit